Node 07 · FAQ

FAQFAQ SEARCH / VERIFIED ANSWERS

Find answers to common runner questions here. Please check official announcements for updates.

FAQ

SEARCH BY KEYWORD OR CATEGORYSearch by Keyword or Category

EntryWhen is payment due after entry?

Pay within three days of entry, then return to the entry platform to confirm your status.
View Entry Information →

TransportationWhere can I find shuttle and road closure information?

Shuttle stops and return schedules are listed in the Runner Guide. Check the latest announcements for temporary road closures.
View Runner Guide →

ResultsHow are times and rankings calculated? Which time appears on the finisher certificate?

Marathon and Half Marathon rankings are based on gun time; net time is shown on the finisher certificate for reference. The 5K Fun Run is untimed.
View Timing & Results →

OtherWhat is the refund policy?

Refund amounts depend on the request date and decrease as race day approaches. See the Runner Guide for deadlines and exceptions.
View Refund Policy →

Fraud PreventionHow can I tell if a message is official?

Trust only the official website, official Facebook page and E-Better entry platform. Do not send money to personal accounts or open suspicious links.
View Official News →

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